Refund / Return Policy (English)Refunds and Returns
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

1. Return Period

• Products can be returned within 14 days of delivery.
• To be eligible, the item must be unused, in the same condition that you received it, and in the original packaging.

1. Non-returnable Items

• Opened consumable items (such as oils or cartridges) cannot be returned for hygiene and safety reasons.
• Gift cards and downloadable digital products are non-refundable.

1. Refund Process

• To request a refund, please contact us at mailto:onebox472contact@gmail.com with your order number and details.
• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

1. Exchanges

• Defective or damaged items will be replaced at no extra cost. Please contact us immediately if your product arrives damaged.

1. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

Contact
If you have questions about our refund or return policy, please contact us at:
📧 mailto:onebox472contact@gmail.com